Desktop Refresh Support

Contract or Temp
Brisbane
IT & Telecomms
2019-02-07

We currently have contract opportunities available for strong Desktop Support engineers to help with a company wide multi-site desktop refresh program.

Responsibilities;

- Assist with SOE testing
- Develop scripts to be used to handle call traffic for generic calls & queries & issues
- Take all support calls from users for Desktop Refresh issues & queries
- Resolve issues & Provide support and assistance to users
- Take ownership and complete all tickets from Service Now relevant to Desktop Refresh
- If appropriate, travel to sites for Desktop installations & troubleshooting
- Monitor and report call volumes and traffic related to Desktop Refresh

Key Skills;

- Strong Desktop Refresh experience across multi-site rollouts
- Excellent communication skills matched with strong technical skills
- Experience of support Microsoft products
- Excellent problem solving skills
- A positive can-do attitude with a friendly warm demeanour

If interested in being considered for this contract opportunity, please submit your CV to joe.pilling@reconsolutions.com.au for immediate review.

To discuss this role call

1300 946 096